WINSTON-SALEM, N.C. – Novant Health today announced the expansion of its primary care offerings to include 24/7 access for patients across North and South Carolina. The new, integrated model reimagines access to care by offering in-person, hybrid and virtual-first options to patients so that they can choose which format best fits their needs.
“Access to care shouldn’t depend on the time of day. Redesigning our primary care offerings to meet patients’ needs around the clock is the first step in a broader effort to transform how and where care is delivered,” said Sanjay Gupta, executive vice president and chief transformation officer, Novant Health. “While some patients prefer to be seen in-office, many want the convenience of virtual care without sacrificing the trusted, personal relationship that comes with a dedicated primary care clinician. By combining our clinical expertise with advanced digital tools, we’re expanding our ability to meet patients where they are, offering high-quality virtual primary care that fits into everyday life while still giving patients the ability to establish ongoing, trusting doctor-patient relationships, just virtual in nature.”
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Appointments for Novant Health Virtual Primary Care will be available through NovantHealth.org and MyChart, Novant Health’s electronic medical record. Paired with Novant Health’s existing network of services, patients will have 24/7 access to care.
In addition to reimagining access, Novant Health is also enhancing the virtual care experience through a strategic partnership with K Health, leveraging its clinical AI technology to embed a digital assistant into the virtual care visit. The digital assistant will conduct a health screening ahead of the appointment, collecting information about symptoms, health concerns and the reason for the visit. A summary will be delivered to clinicians ahead of the appointment, allowing them to prepare and focus on clinical decision making during the virtual visit.
“We are thrilled to partner with Novant Health to bring our AI-enabled care to the Carolinas,” said Ran Shaul, co-founder and chief product officer at K Health. “By merging our technology with Novant Health’s expertise and geographical footprint, we have a tremendous opportunity to fundamentally transform the primary care landscape for Carolinians and their physicians."
As part of this collaboration, Novant Health will also introduce PatientGPT, a clinical AI tool fully integrated into a patient's medical record that will deliver personalized guidance and trusted answers to everyday health questions. Unlike consumer AI tools that operate outside of a healthcare system, PatientGPT is designed to complement a patient's established care team, ensuring a more coordinated experience that never leaves patients at a triage dead end. Through the platform, patients will be able to connect in a timely manner directly with Novant Health clinicians for virtual care or schedule in-person primary care or specialty appointments within a secure infrastructure.
The launch of this more integrated primary care model reflects Novant Health’s continued investment in digital health solutions that expand access, improve care coordination and support better outcomes for the communities it serves. For more information about Novant Health’s virtual care offerings, visit NovantHealth.org/VirtualCare.
